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In a bid to strengthen the safety and security of visa applicants’ passports and documents, the US Embassy in New Delhi announced a significant change starting August 1, 2025. The embassy will no longer permit third-party or representative collection of passports. From now on, applicants must personally collect their passports and related documents.
This new policy is designed to ensure that sensitive travel documents stay in the rightful owners’ possession and reduce the risk of fraud or loss. For applicants under 18 years old, a parent or legal guardian must collect the passport on their behalf. Crucially, the embassy requires an original consent letter signed by both parents, and explicitly stated that scanned or emailed copies will not be accepted for any reason.
To provide greater convenience alongside the new rules, the embassy is introducing a paid home or office delivery service. For a nominal fee of ₹1,200 per applicant, visa holders can have their passports delivered directly to their preferred address. This option can be selected by updating document delivery preferences online.
Applicants wishing to switch to the delivery service should:
- Log in to their profile on the official visa website.
- Click on “Document Delivery Information” on the Visa Application Home page.
- Select the applicant’s name.
- Choose the preferred delivery method.
- Submit the changes and log out.
If applicants encounter any technical problems while updating their preferences, they are encouraged to use the "Feedback/Requests" option in their profile, including a screenshot of any error message and details of their preferred delivery address.
By enforcing in-person collection and offering reliable delivery alternatives, the US Embassy aims to enhance document security while maintaining flexibility for applicants across India.