
Air India Express has announced special support measures for passengers traveling to or from Nepal amid escalating protests triggered by a social media ban and corruption concerns. Passengers with bookings until September 17, 2025, can reschedule their trips free of charge or cancel to receive a full refund. This initiative aims to ensure passenger safety and convenience during the ongoing unrest in Kathmandu and other major Nepalese cities.
The airline’s spokesperson stated that affected travelers can access this support easily through Air India Express’s AI-powered chat assistant, Tia, available on the airline’s website, WhatsApp, and mobile app by typing "NepalTravel." The airline confirmed that operations to and from Nepal remain unaffected beyond September 17 but emphasized monitoring the situation closely.
The protests began on September 8 after the Nepalese government imposed a ban on more than 20 major social media platforms, citing tax revenue and cybersecurity reasons. Protests quickly escalated, with demonstrators demanding an end to institutionalized corruption, favoritism, and insisting on more accountable governance. At least 19 people were killed and 500 injured in violent clashes between security forces and protestors, prompting curfews in several cities, including Kathmandu.
Prime Minister KP Sharma Oli resigned amid growing unrest, and Nepal’s Tribhuvan International Airport was temporarily closed due to security concerns before reopening after 24 hours. The airport closure led to cancellations of flights by multiple Indian airlines like Air India and IndiGo, leaving hundreds of passengers stranded. Airlines have since resumed operations, with added flights to assist stranded passengers.
The social media ban was later lifted, but protests continued as broader calls for political reforms and transparency intensified. The crisis remains a significant challenge to Nepal’s political stability and highlights the deep frustrations among its youth and citizens over corruption and governance issues.