In a significant legal dispute, British Airways (BA), the UK-based airline, has sued the Massachusetts Port Authority (Massport), the operator of Boston Logan International Airport (BOS), seeking compensation exceeding $290,000. The lawsuit stems from a June 2022 incident in which a British Airways Airbus A380 superjumbo was severely damaged due to malfunctioning ground power equipment at the airport.
The affected aircraft, a nine-year-old Airbus A380 registered G-XLEL, had just completed a transatlantic flight from London Heathrow to Boston on June 8, 2022. Upon arrival, it was assigned a gate where it would normally be connected to the airport's power supply through the jetbridge. However, on this occasion, the jetbridge's power unit was out of service, requiring the use of a mobile Ground Power Unit (GPU) instead.
British Airways alleges that this replacement GPU malfunctioned, causing extensive electrical damage to multiple systems on the aircraft.
This unexpected damage forced British Airways to cancel the aircraft’s return flight to London immediately, stranding hundreds of passengers and crew in Boston. The airline faced complex logistics for repairs, as it lacked local maintenance contracts capable of handling A380 electrical system repairs in Boston. Critical aircraft components were removed and flown back to London for assessment and repair before the aircraft itself was ferried empty to London for further servicing. Consequently, the aircraft was grounded for several weeks.
The aircraft in question was recently returned to service in November 2021 after pandemic-related storage, only to be taken out of operation again due to this incident. British Airways filed the lawsuit exactly three years and one day after the incident, claiming at least $293,000 in damages and associated operational costs. Alongside Massport, the lawsuit also named the manufacturer of the faulty GPU.
While details remain confidential, an out-of-court settlement was reached shortly after the lawsuit was served, bringing the dispute to a close without a public trial.
British Airways currently operates a fleet of 12 Airbus A380 aircraft, with G-XLEL among the newer members, delivered in 2016. The airline is planning an extensive refurbishment program for its A380 fleet, expected to commence later this year. The upgrade will introduce new First Class suites, the latest Club World business class seats, and refreshed World Traveller cabins, reducing total seat capacity to favor a more premium travel experience. The first of these refurbished aircraft is projected to return to service by mid-2026.
This incident underscores the critical importance of reliable airport ground support equipment and highlights the operational challenges airlines face when unexpected technical issues arise far from their maintenance bases. The settlement also reflects the serious financial and logistical implications such equipment failures can have on international air carriers.