Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

In a strategic move to broaden its global footprint, Turkish Airlines has submitted a binding offer to acquire a minority stake in the Spanish carrier Air Europa. This potential partnership is part of Turkish Airlines’ ambitious plan to strengthen its presence across Latin America, leveraging Air Europa’s established networks.

According to a statement from Turkish Airlines, the investment aligns with its long-term growth strategy outlined in the airline’s 2033 vision. "Following comprehensive feasibility studies, the investment has been assessed as consistent with our objectives for sustainable value creation," the airline noted.

By joining forces with Air Europa, Turkish Airlines aims to tap into new revenue streams and enhance operational diversity within both passenger and cargo sectors. Air Europa’s robust presence in the Iberian Peninsula and Latin American markets offers Turkish Airlines a strategic gateway to these key regions.

Financial terms of the proposed stake remain undisclosed, leaving industry watchers eager to learn more about the deal’s implications for the competitive landscape in international aviation.

This initiative underscores Turkish Airlines’ commitment to expanding its global reach while deepening its regional engagement across emerging markets.

In a significant legal dispute, British Airways (BA), the UK-based airline, has sued the Massachusetts Port Authority (Massport), the operator of Boston Logan International Airport (BOS), seeking compensation exceeding $290,000. The lawsuit stems from a June 2022 incident in which a British Airways Airbus A380 superjumbo was severely damaged due to malfunctioning ground power equipment at the airport.

The affected aircraft, a nine-year-old Airbus A380 registered G-XLEL, had just completed a transatlantic flight from London Heathrow to Boston on June 8, 2022. Upon arrival, it was assigned a gate where it would normally be connected to the airport's power supply through the jetbridge. However, on this occasion, the jetbridge's power unit was out of service, requiring the use of a mobile Ground Power Unit (GPU) instead.

British Airways alleges that this replacement GPU malfunctioned, causing extensive electrical damage to multiple systems on the aircraft.

This unexpected damage forced British Airways to cancel the aircraft’s return flight to London immediately, stranding hundreds of passengers and crew in Boston. The airline faced complex logistics for repairs, as it lacked local maintenance contracts capable of handling A380 electrical system repairs in Boston. Critical aircraft components were removed and flown back to London for assessment and repair before the aircraft itself was ferried empty to London for further servicing. Consequently, the aircraft was grounded for several weeks.

The aircraft in question was recently returned to service in November 2021 after pandemic-related storage, only to be taken out of operation again due to this incident. British Airways filed the lawsuit exactly three years and one day after the incident, claiming at least $293,000 in damages and associated operational costs. Alongside Massport, the lawsuit also named the manufacturer of the faulty GPU.

While details remain confidential, an out-of-court settlement was reached shortly after the lawsuit was served, bringing the dispute to a close without a public trial.

British Airways currently operates a fleet of 12 Airbus A380 aircraft, with G-XLEL among the newer members, delivered in 2016. The airline is planning an extensive refurbishment program for its A380 fleet, expected to commence later this year. The upgrade will introduce new First Class suites, the latest Club World business class seats, and refreshed World Traveller cabins, reducing total seat capacity to favor a more premium travel experience. The first of these refurbished aircraft is projected to return to service by mid-2026.

This incident underscores the critical importance of reliable airport ground support equipment and highlights the operational challenges airlines face when unexpected technical issues arise far from their maintenance bases. The settlement also reflects the serious financial and logistical implications such equipment failures can have on international air carriers.

Set to take flight in late 2026, Koala Airlines is poised to shake up Australia’s domestic aviation landscape by carving a unique niche outside the duopoly of Qantas and Virgin Australia. Unlike previous entrants that sought to compete head-on, Koala Airlines is crafting a fundamentally different business model focused on sustainability and underserved regional markets.

Led by CEO Bill Astling, a veteran with 45 years’ aviation experience, Koala Airlines is purposefully maintaining a low public profile, a strategic move to avoid giving established rivals a long lead time. The airline has yet to finalize its fleet or official routes but is targeting regional segments from major hubs like Sydney and Melbourne, focusing on connectivity gaps left by bigger players rather than popular trunk routes.

Astling emphasizes Koala is not following the conventional full-service or low-cost carrier molds but aims for a long-term, disciplined approach that learns from the failures of predecessors like Bonza and Rex. Bonza, a budget carrier that collapsed in 2024 after less than two years, faltered due to rapid expansion and route challenges—a fate Koala is determined to avoid by focusing on sustainable growth rather than market share frenzy.

Koala Airlines also brings innovative plans including its “Koala Tech” platform integrating automation and AI to enhance operations and passenger experience. It promises novel policies like holding fare payments in trust to rebuild traveler confidence, signaling a commitment to customer trust and industry innovation.

While Koala Airlines’ investors remain undisclosed, the airline insists that backing comes from aviation-savvy sources and that the company’s cautious but steady build-up reflects lessons learned from recent industry volatility. Experts acknowledge the steep challenges in Australia’s saturated domestic market but note Koala’s differentiated strategy and sustainability focus could carve a viable path—if supported by strong financial foundations and measured execution.

With a heritage link through its 2019 acquisition of Desert Air Safaris, which operated charter and air tours across Australia and the Pacific for over 50 years, Koala Airlines begins its journey not as a start-from-scratch newcomer but as a carefully positioned player ready to reshape Australian aviation in a new, strategic way.

In sum, Koala Airlines aims to be more than just another low-cost entrant; it is positioning itself as an innovative, sustainable, and regionally focused carrier set to begin operations by late 2026, bringing fresh competition and potentially new standards to Australia’s skies.

Philippine Airlines (PAL), the nation’s flag carrier, has soared to new heights as it was named the second best airline in Southeast Asia according to the 2025 Flyers’ Choice Awards by AirlineRatings.com. This achievement adds to PAL’s growing list of accolades, underscoring its rising popularity among travelers in the region.

Ranked just behind Singapore Airlines — a global aviation leader — PAL secured the runner-up spot as the most preferred airline in Southeast Asia. Malaysia Airlines rounded out the top three, capturing third place. What makes PAL’s ranking especially meaningful is that it stems directly from passenger votes, reflecting genuine traveler satisfaction rather than expert panels alone.

PAL President Richard Nuttall expressed gratitude for the recognition, highlighting that the Flyers’ Choice Awards are unique in being based solely on traveler feedback. “This honor reflects the trust and satisfaction that all of us in PAL strive to earn from passengers by delivering friendly service, an unwavering focus on safety and reliability, and genuine care that comes from the heart,” Nuttall said.

Unlike other AirlineRatings.com awards judged by aviation experts on safety and operational performance, the Flyers’ Choice Awards provide a snapshot of which carriers resonate most strongly with passengers on a personal level.

This latest accolade follows PAL’s recent recognition by Campaign Asia, which placed the airline as the best travel brand in the Philippines and second best in Southeast Asia. PAL outperformed other major names such as Cebu Pacific, Klook, and Emirates—highlighting its strong brand presence in the competitive travel market.

Adding to its impressive track record, PAL has frequently ranked among the most punctual airlines in Asia and the Pacific. Citing data from aviation analyst Cirium, PAL earned the title of the most on-time airline in the region as recently as April, boasting an 86.07% punctuality rate.

PAL’s success is also being fueled by a fleet modernization drive. The airline is set to receive its first Airbus A350-1000 by year’s end, greatly enhancing its long-haul capabilities. In addition, October will see the arrival of the first of 18 retrofitted A321ceos, featuring upgraded cabin interiors and improved in-flight entertainment to elevate passenger comfort and experience.

With its sights set on innovation and excellence, Philippine Airlines continues to win the hearts of travelers, proving it is more than just a carrier — it’s a beloved symbol of Filipino pride in the skies.

Turkish Airlines is close to securing a significant investment in the financially troubled Spanish carrier Air Europa, positioning itself as the leading bidder amid recent withdrawals by other major aviation groups. According to reports by Spanish newspaper El Español and aviation news sources, Turkish Airlines is advancing rapidly in negotiations with Air Europa’s parent company, Globalia, with a deal possibly imminent. The stake discussed is believed to be around 25%, which would infuse approximately EUR 240 million (USD 275 million) of fresh capital into Air Europa.

Air Europa, owned 80% by Globalia and 20% by International Airlines Group (IAG), has attracted interest from various European giants, including Lufthansa and Air France-KLM. However, Air France-KLM has formally withdrawn from the bidding process, citing an inability to reach agreement with Globalia, although it continues its operational partnership with Air Europa as a fellow SkyTeam member.

Lufthansa CEO Carsten Spohr confirmed ongoing but challenging talks, describing the acquisition as “very difficult to get... to succeed.” Lufthansa has also ended its bid recently, leaving Turkish Airlines as the sole known contender.

The Turkish investment bid is strategic, enabling access to Madrid’s hub—Air Europa’s base—which offers valuable routes across Europe, Latin America, and transatlantic connections. This move aligns with Turkish Airlines’ ambition to bolster its European footprint and extend reach to Latin American destinations such as Miami, Buenos Aires, and São Paulo.

Analysts view the investment as a high-risk, high-reward opportunity given Air Europa’s precarious financials, including a looming repayment of EUR 475 million (USD 550 million) in pandemic-era government loans, alongside regulatory and operational uncertainties.

In parallel to seeking outside investment, Air Europa is negotiating a new loan worth about EUR 140 million (USD 160 million) with major Spanish banks to support its capital needs and manage its debt burden. The fresh capital from the potential Turkish Airlines stake combined with credit lines is seen as critical for stabilizing the airline’s finances.

While Turkish Airlines and Globalia have declined to comment publicly, these developments signal a potential significant shift in European aviation cross-border consolidation. If successful, Turkish Airlines would become a strategic partner in reorganizing Air Europa’s future, leveraging Madrid’s key geographic position to enhance connectivity across multiple continents.