Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

India’s budget airline powerhouse, IndiGo, is making bold moves to expand its international presence, with the launch of daily direct flights from Mumbai and Kannur to Fujairah starting May 15. This milestone makes Fujairah IndiGo’s fifth UAE destination and its 41st international route, strengthening the airline’s strategic footprint across the Middle East.

To enhance connectivity beyond Fujairah, IndiGo will also offer dedicated bus services linking Fujairah with Dubai and Sharjah—adding to its existing UAE network that includes Abu Dhabi, Dubai, Ras Al Khaimah, and Sharjah.

“As our 41st international destination and fifth in the UAE, these new flights will further enhance regional connectivity,” said Vinay Malhotra, Head of Global Sales at IndiGo.

Wider Horizons: Dreamliners and Europe-Bound Ambitions
The Fujairah announcement comes as part of a broader international expansion push by the airline. On Friday, IndiGo revealed it is increasing its wide-body fleet by acquiring two additional Boeing 787-9 Dreamliners from Norse Atlantic Airways, adding to an existing damp-lease agreement that already includes four aircraft.

Currently, one Dreamliner (registration LN-FNC) has been flying under IndiGo’s banner since March 1, 2025, with three more set to be deployed later this year. The two newly announced aircraft are expected to join the fleet by early 2026, with the lease potentially extending to 18 months, pending regulatory approval.

These long-haul aircraft will play a pivotal role in IndiGo’s upcoming routes to Europe, including new services to Manchester and Amsterdam Schiphol set to launch in July 2025. The airline will initially operate these routes using Norse aircraft before transitioning to its own fleet of 30 Airbus A350-900s, the first of which is expected in 2027.

With growing momentum in both regional and long-haul markets, IndiGo’s latest moves signal a clear intention: to elevate itself from a domestic leader to a formidable global player.

Riyadh Air is making headlines with its ambitious expansion plans, having recently secured 11 strategic agreements during the Arabian Travel Market (ATM) in Dubai. These partnerships will allow the airline to extend its operations to 125 countries, marking a significant milestone in its growth trajectory.

Collaborations with established entities such as DNATA, Discover the World Momentum, Aviareps, and Satguru Representation Services aim to enhance the airline's global footprint and streamline travel experiences for customers.

Osamah Alnuaiser, Senior Vice President of Marketing and Corporate Communications at Riyadh Air, stated that these agreements reflect the airline's commitment to becoming a true global player. “These partnerships will push the boundaries of travel for our guests and reinforce our determination to offer exceptional service,” he noted.

The focus will be on improving customer experiences across key regions including Europe, Asia, the Middle East, Australasia, and Africa, showcasing the rich hospitality that Saudi Arabia is known for.

In addition to enhancing connectivity, Riyadh Air is also focused on technological innovation. The airline has partnered with Loyalty Juggernaut to develop a next-generation loyalty program, which will utilize advanced analytics to deliver personalized rewards and engagement opportunities for travelers. This initiative is aimed at fostering customer loyalty and enhancing overall satisfaction.

Furthermore, Riyadh Air is working with major travel technology distributors like Amadeus and Sabre to implement cutting-edge retail solutions that will streamline the booking process. These technological advancements are intended to modernize the airline's digital strategy and improve the overall customer journey.

As the airline gears up for its inaugural flight later this year, it plans to connect Riyadh with over 100 international destinations by 2030. This ambitious goal aligns with Saudi Arabia's Vision 2030 initiative, which seeks to diversify the economy and significantly boost the tourism sector.

The establishment of Riyadh as a major global aviation hub is expected to attract millions of visitors, contributing to economic growth and positioning the country as a vital player in the international travel market.

In summary, Riyadh Air is poised to transform the landscape of air travel with its extensive partnerships and innovative strategies, reinforcing Saudi Arabia's commitment to becoming a global tourism destination.

Qatar Airways is reportedly preparing to place a substantial order for about 100 widebody aircraft from Boeing, with the possibility of securing options for an additional 100 jets, according to a detailed Bloomberg report. This significant purchase is expected to be officially announced during U.S. President Donald Trump’s upcoming visit to the Middle East, underscoring the deal’s importance both commercially and politically.

The order will primarily feature Boeing’s newest widebody models, including the 777X and 787 Dreamliner, which are designed to enhance long-haul operational efficiency, passenger comfort, and overall fleet modernization.

The Boeing 777X, available in the 777-8 and 777-9 variants, offers seating capacities ranging from approximately 395 to 426 passengers in a typical two-class layout, with impressive ranges of up to 8,745 nautical miles for the 777-8 and 7,285 nautical miles for the 777-9. This aircraft incorporates cutting-edge technology such as advanced aerodynamics, composite wings with folding wingtips, and the latest GE9X engines, resulting in fuel savings and emissions reductions of around 10% compared to previous models.

Additionally, the 777X boasts a wider cabin with larger windows, higher ceilings, and improved cabin pressurization and humidity, all contributing to a more comfortable passenger experience.

Currently, Qatar Airways operates a fleet that includes 64 Boeing 777s and several 787 Dreamliners, both recognized for their spacious interiors, state-of-the-art entertainment systems, and premium business class offerings like the Qsuite. The 787 variants provide business class seats that convert into fully flat beds up to 80 inches long, personal entertainment screens, onboard Wi-Fi, and innovative features such as electronically dimmable windows.

The 777 series accommodates up to 42 business class seats and nearly 400 economy seats, delivering a high level of comfort and amenities for travelers.

This forthcoming order will allow Qatar Airways to phase out older 777s and Airbus A380s, supporting the airline’s ambitious plan to boost its annual passenger capacity from 50 million to 80 million within the next five to six years. By investing in the latest aircraft technology, Qatar Airways aims to maintain its status as a leader in long-haul travel with one of the most modern and efficient fleets worldwide.

If finalized, this deal would represent one of the largest widebody aircraft purchases in recent history and reinforce Boeing’s position in the competitive global aviation market.

Qatar Airways is ramping up its transcontinental reach, unveiling major expansions to its North and South American routes this summer. The airline will boost its service to Toronto, Canada and São Paulo, Brazil in response to surging demand for international travel.

Starting June 19, Toronto will see an increase to five weekly flights, with plans for daily service by winter. Just days later, on June 25, São Paulo frequencies will rise to 17 flights per week, enhancing the airline’s footprint in South America’s largest city.

Thierry Antinori, Qatar Airways’ Chief Commercial Officer, highlighted the strong passenger response since the carrier’s launch at Toronto Pearson Airport in December 2024. “We proudly announce the increase in flights to meet the growing demand for our award-winning travel experience,” Antinori said.

With Toronto emerging as a vital entry point for Canadian travelers, Qatar Airways’ expanded schedule aims to bolster connectivity to Doha and onward destinations, especially ahead of the busy winter season.

In the south, São Paulo’s status as a strategic hub for both business and leisure is being reinforced. “These expansions underscore our commitment to providing seamless global connectivity through Hamad International Airport,” Antinori noted, referencing the Doha-based hub recently crowned World’s Best Airport Shopping by Skytrax 2025.

Travelers will also benefit from continued access to 55 Latin American destinations through the airline’s partnership with LATAM Airlines, offering smooth onward journeys to cities like Buenos Aires, Lima, Santiago de Chile, and Rio de Janeiro.

With its latest boost in flight frequencies, Qatar Airways is positioning itself as a premier bridge between the Middle East and the Americas — just in time for a global summer of travel.

 Emirates is strengthening its footprint in China with the launch of daily non-stop flights to Hangzhou, marking a strategic expansion into one of Eastern China's key economic hubs.

Starting July 30, subject to government approval, the Dubai-based airline will begin servicing Hangzhou daily, bringing its total number of gateways into mainland China to five. The new route adds to Emirates’ existing operations in Beijing, Guangzhou, Shanghai, and Shenzhen.

With this latest addition, Emirates will operate 49 weekly flights to China — including double daily services to Beijing and Shanghai, and daily flights to Guangzhou, Shenzhen, and now, Hangzhou.

The move comes as Emirates SkyCargo continues to report robust demand from China, currently transporting around 2,000 tons of cargo weekly. The airline confirms that all routes into the country are operating at full capacity, reflecting the strong rebound in freight movement even as passenger traffic has yet to fully recover to pre-pandemic levels.

Beyond cargo, the new Hangzhou service is expected to enhance connectivity for travelers heading to or from Europe, Africa, the Middle East, and South America. The flight schedule is designed to offer smooth two-way connections to 38 destinations in Europe, 22 in Africa, and 11 in the Middle East, including major cities such as Istanbul, Barcelona, Cairo, and Johannesburg.

Earlier this year, Emirates became the first Middle Eastern carrier to launch flights to Shenzhen, underlining its commitment to China’s vast and dynamic aviation market. Industry analysts say this latest expansion signals the airline’s confidence in the long-term potential of Chinese outbound travel — and its determination to be at the forefront of that growth.