Thank you for choosing to travel through Hamad International Airport (HIA)! We understand how distressing it can be to misplace personal belongings, and our dedicated Customer Service Team is committed to helping you recover any lost items. The Lost Property Office is your go-to resource for registering lost belongings, addressing inquiries, and facilitating the retrieval of items that may have been lost within the Passenger Terminal Complex.

Items Lost on Flights

If you believe you’ve left an item on a Qatar Airways flight, please take the following steps:

• For Qatar Airways Flights: Click the link provided on our website for quick assistance. Alternatively, you can send an email detailing your situation to Click here. Be sure to include your flight number, date of travel, and a description of the lost item to expedite the process.

• For Other Airlines: If your item was lost on a flight operated by another airline, please contact Qatar Aviation Services (QAS) Lost and Found by emailing [email protected]. They will guide you through the necessary steps to locate your belongings.

Items Lost Inside the Passenger Terminal

For items misplaced within the terminal, we recommend the following:

• In-Person Assistance: Visit the nearest HIA Information Desk where our friendly staff can provide immediate help and guidance.

• Outside the Airport: If you are currently off airport premises, you can reach out directly to the HIA Lost Property Office by clicking on the 'Contact Us' link on our website or by emailing Click here. When you do, please provide a comprehensive description of the lost item, which should include:

  1. Brand/Model and Color: This helps us identify the item more accurately.
  2. Flight Number and Date: Include the specific flight you were on when the item was lost.
  3. Time and Location: Mention the approximate time and specific area (like a terminal zone or specific gate) where the item was last seen.
  4. Photographic Evidence: If possible, attach a photo of the item to assist our staff in identifying it swiftly.

Important Information

Hamad International Airport is authorized to assist with inquiries regarding items lost within the airport's premises. Our Lost Property Office operates with specific policies regarding the handling of lost items:

• Retention Period: Items submitted to the Lost Property Office will be retained for up to 30 days. This duration varies based on the category of the item.

• Post-Retention Policy: After the retention period, unclaimed items may be donated to charitable organizations. Unfortunately, these items will not be available for retrieval after being donated.

• Liability Disclaimer: The airport does not accept liability for any items lost or left behind within its premises. We encourage all travelers to keep personal belongings secure and to report any lost items promptly.

Retention Policies by Item Category

Direct Disposal:

• • Items that fall under this category will be disposed of immediately and include excess baggage, perishables, and dangerous goods.

7-Day Policy:

• • This includes items like neck pillows, water tumblers, unbranded clothing, caps, toys, umbrellas, walking sticks, wheelchairs, and Zamzam water. These items will only be held for a week before being discarded or donated.

30-Day Policy:

• • Precious Metals and Gems: Items such as gold, silver, rubies, emeralds, sapphires, and diamonds.
  • Transaction Cards and Cash: This includes credit and debit cards and currency (excluding loose petty cash).
  • Official Documents: Items like IDs, passports, driving licenses, and other important documents.
  • Electronic Items: Laptops, smartphones, tablets, headsets, smartwatches, power banks, SIM cards, card adapters, and world adapters fall into this category.
  • Miscellaneous: Luxury or branded clothing items are also retained for 30 days.

Additional Tips 

• Keep Important Items Together: Use a designated pouch or bag for crucial items like passports, wallets, and electronics to minimize the risk of losing them.

• Label Your Belongings: Attach tags or labels with your contact information to bags and valuable items, making it easier for staff to return them if found.

• Use Tracking Devices: Consider using Bluetooth trackers for high-value items like luggage and electronics, so you can locate them easily.

• Stay Aware of Your Surroundings: Pay attention to where you place your belongings, especially in busy areas like lounges, cafes, and boarding gates.

• Review Security Footage: If you lose something near a security checkpoint, request to review footage; staff may assist in identifying where the item was left.

• Know Where to Go: Familiarize yourself with the layout of the airport and the locations of information desks and the Lost Property Office.

• Keep Digital Copies: Maintain digital copies of important documents (like your passport and IDs) on your phone or in a secure cloud service for easy access.

• Travel Insurance: Consider getting travel insurance that covers lost belongings, providing peace of mind during your travels.

Thank you for your understanding and cooperation. The goal of Hamad International Airport is to help you recover your lost items as efficiently as possible. Your continued trust in Hamad International Airport is greatly appreciated!

The UAE has launched a groundbreaking step in aviation innovation with the first-ever trial of autonomous baggage handling vehicles at Dubai World Central – Al Maktoum International Airport (DWC). This pioneering project, a collaboration between the General Civil Aviation Authority (GCAA), Dubai Airports, and dnata, aims to transform airport ground operations by deploying a fleet of self-driving baggage tractors in real-time airside environments.

Operating under a newly established regulatory framework crafted specifically for this trial, these autonomous vehicles will navigate the busy, complex domain of ground handling, a critical yet traditionally labor-intensive area of airport logistics. This initiative marks not only a technical advancement but also sets a regulatory precedent in the UAE’s aviation sector, balancing innovation with uncompromised safety standards.

Saif Mohammed Al Suwaidi, Director General of the GCAA, highlighted the trial as a "key milestone for aviation in the UAE," aligned with the nation's ambition to foster a globally competitive, innovation-driven economy. He emphasized the regulator’s role as an enabler, fostering an environment where cutting-edge technology can thrive safely. Echoing this, Eng.

 Aqeel Al Zarouni, Assistant Director General of Aviation Safety Affairs at the GCAA, described the project as a blueprint for future airside operations, driven by a robust and forward-looking regulatory approach to seamlessly integrate innovation and safety.

Dubai Airports is fully backing the venture, with Omar Binadai, Chief Technology & Infrastructure Officer, noting that DWC serves as a unique platform to pilot next-generation solutions that enhance operational excellence and passenger experience. The autonomous baggage tractors trial directly supports DWC’s future vision as a major global aviation hub, with projected capacity to handle 260 million passengers annually.

For dnata, this milestone underlines a commitment to smarter, safer airport services. Jaffar Dawood, Divisional Senior Vice President for UAE Airport Operations at dnata, acknowledged the introduction of autonomous vehicles into live baggage handling as a significant leap forward, promising enhancements in safety, efficiency, and service quality.

The vehicles, electric tractors powered by driverless technology, will tow multiple baggage containers at regulated speeds, freeing staff to focus on higher-value tasks and improving turnaround times.

The trial is part of a broader strategic collaboration between dnata and the GCAA aimed at modernising airport ground handling through advanced technology. Insights gained from this initiative at DWC are expected to guide the future deployment of autonomous systems across UAE airports, solidifying the country’s leadership in smart aviation infrastructure and operational innovation.

This advance places the UAE at the forefront of smart mobility in aviation, embracing automation not just as a concept but as an operational reality shaping the future of airport logistics.

Qatar Aeronautical Academy (QAA) and Qatar Airways have formalized a significant cooperation agreement, signed during the Paris International Air Show in France, aimed at advancing aviation training and professional development in Qatar. The agreement, accredited by the International Civil Aviation Organization (ICAO), was signed by QAA’s Director-General, HE Sheikh Jabor bin Hamad Al-Thani, and Qatar Airways Group CEO, Eng. Badr Mohammed Al Meer.

Under this partnership, QAA is set to train approximately 750 students over the next five years, opening new avenues for collaboration, knowledge exchange, and the development of national talent in the aviation sector. The initiative is designed to provide outstanding opportunities for young individuals aspiring to join the aviation field, aligning with Qatar’s broader goals for workforce development and the Qatar National Vision 2030.

QAA, established in 1977, is recognized as the Gulf region’s leading provider of aviation training, offering accredited programs for pilots, aircraft maintenance engineers, air traffic controllers, meteorologists, and other aviation professionals. The Academy’s mission is to produce highly qualified cadres by employing the latest training systems and maintaining strong ties with both regional and international institutions. This ensures that students are prepared according to the highest international standards.

Qatar Airways, which has recently been recognized as the World’s Best Airline by Skytrax, views this agreement as a reflection of its ongoing commitment to nurturing the next generation of aviation professionals. The airline is investing in future operations by partnering with leading institutions and supporting young talent to obtain the necessary training and opportunities to succeed in the industry.

Senior Vice President of Operations at Qatar Airways, Captain Khalid Issa Al Hammadi, emphasized that this collaboration supports innovation, knowledge sharing, and long-term career growth in the advanced aviation sector.

The agreement also complements Qatar Airways’ broader strategy of forming global partnerships and investing in state-of-the-art technologies and training programs, as evidenced by its other recent initiatives announced at the Paris Air Show. These include multi-crew pilot license training programs and partnerships with international training providers, further reinforcing Qatar’s ambition to become a global center of excellence in aviation.

Additionally, QAA is undergoing a major facilities upgrade, with a $45 million project slated for completion by late 2027, ensuring that the Academy remains at the forefront of aviation education and training infrastructure in the Middle East. This cooperation agreement not only enhances the educational and professional landscape for aviation in Qatar but also supports the sustainable growth and global competitiveness of the country’s aviation industry.

Qatar Airways has signed a landmark strategic agreement with Barzan Holdings and Satys Aerospace to establish a state-of-the-art widebody aircraft painting facility at Dukhan Air Base, marking a major advancement in the region's aviation infrastructure.

The agreement, announced by Qatar Airways, is part of a long-term collaboration aimed at strengthening Qatar’s aviation ecosystem through capability building, technology transfer, and innovation. The new facility will be the first of its kind in the region to utilize next-generation digital aircraft painting technologies, positioning Qatar as a regional hub for specialized aviation services.

Set to support commercial, VIP, and military aircraft, the project includes two widebody paint bays and a multipurpose hangar capable of handling light maintenance tasks. The facility is designed to reduce aircraft downtime by eliminating the need for overseas ferrying for repainting or livery changes and will cater to airline operators across the Middle East and the Indian subcontinent.

Featuring cutting-edge digital systems and future-ready robotic painting technologies, the facility will implement environmentally sustainable practices, including energy-efficient paint booths and advanced waste management solutions. It will also support dual-use operations in both civil and defense aviation, in alignment with Qatar’s strategy to localize high-value services and nurture local aerospace expertise.

“This partnership delivers strategic aviation infrastructure that serves both our national and regional ambitions,” said Eng. Badr Mohammed Al Meer, Group CEO of Qatar Airways. “Together with Barzan Holdings and Satys, we are building capabilities that define the future of Qatar’s aerospace sector and empower local talent.”

Eng. Mohammed Bader Al Sadah, CEO of Barzan Holdings, added: “This agreement strengthens our commitment to Qatar’s defence and aerospace capabilities. The facility will establish Qatar as a centre of excellence in the region, advancing local industry and supporting the goals of Qatar National Vision 2030.”

Christophe Cador, CEO of Satys Aerospace, emphasized the company’s dedication to the project, stating: “Since our partnership began in 2021, we have remained committed to delivering top-tier services in quality, innovation, and turnaround time.”

The new painting facility is expected to play a pivotal role in elevating Qatar’s status as a global leader in aviation services and technology.

Hamad International Airport (HIA) in Doha has implemented a major upgrade to its e-gate system, now allowing children to use this advanced, automated immigration technology, significantly improving the travel experience for families.

According to Captain Ali Ahmed Al-Kuwari of the Airport Passports Department, children aged seven and above and measuring between 120 and 130 centimeters in height are eligible to use the e-gates, provided their passport or Qatar ID contains a clear, system-registered photo for facial recognition.

This move is part of HIA’s broader strategy to create a smart, secure, and family-friendly travel environment, reflecting Qatar’s commitment to world-class passenger service and technological innovation.

The e-gates, located in both departures and arrivals, utilize state-of-the-art biometric technology, including iris scanning, ten-print fingerprinting, and facial recognition, enabling a fully automated process that eliminates the need for manual checks and dramatically reduces waiting times. The system is contactless, enhancing hygiene and convenience, and is especially beneficial for frequent travelers and families who can now bypass traditional immigration queues.

For young travelers, only the second-row e-gates are operational, and airport staff are present to assist families, ensuring a smooth and safe process. Parents or legal guardians must secure travel authorization for their children via the Metrash mobile application before travel, ensuring compliance with legal requirements and seamless processing at the e-gate.

Officials recommend that children pass through the e-gate first, followed by their parents, to maintain an orderly and safe flow, particularly during busy travel periods.

The introduction of e-gate access for children is a strategic step in Qatar’s vision to become a global leader in smart travel and digital transformation. HIA, recognized as the World’s Best Airport in 2024, continues to set new standards in passenger convenience and efficiency, with the e-gate system standing out as a key innovation that supports faster, safer, and more efficient border control.

If any biometric scan fails, airport staff are readily available to assist, and travelers can be directed to manual immigration if necessary, ensuring that the process remains smooth for all passengers.

This initiative not only streamlines the immigration process but also underscores HIA’s dedication to leveraging technology for a superior travel experience, making it easier and more enjoyable for families to travel through one of the world’s leading airports.

Qatar Airways is preparing for a prominent appearance at the 55th Paris Air Show, which will take place from June 16 to 22, 2025, at the Parc des Expositions de Paris-Le Bourget, the world’s largest aerospace event. The airline will join 2,500 exhibitors from 48 countries, with more than 150 aircraft on display and 3,000 attendees expected, underscoring the global significance of the show.

One of the headline attractions from Qatar Airways is the UEFA Champions League livery Boeing 777, specially dedicated to Paris Saint-Germain’s triumphant return as European champions. This aircraft not only celebrates the airline’s partnership with PSG but also highlights its commitment to sports and global connectivity.

In a major industry milestone, Qatar Executive—the airline’s private jet charter division—will present the Gulfstream G700, marking the first time this ultra-long-haul, fuel-efficient jet is operated in commercial aviation. The G700 is renowned for its exceptionally spacious cabin and advanced technology, reflecting Qatar Airways’ focus on luxury and innovation in private air travel.

Qatar Airways will also unveil the Qsuite Next Gen, the latest version of its award-winning business class product. Show attendees will be able to step inside the reimagined Qsuite and experience a variety of customisation options designed to offer a highly personalised and premium journey.

A highlight of the airline’s digital innovation is Sama, the world’s first AI-powered cabin crew, now enhanced to communicate in French, English, and Arabic. Sama will be available via WhatsApp, providing real-time, multilingual support for flight bookings, destination recommendations, and general passenger inquiries. This expansion is expected to connect with millions of French-speaking travelers and streamline customer interactions across key markets.

Visitors can further immerse themselves in the Qatar Airways experience at the specially designed L’Univers Qatar Airways Pavilion, located in front of Gate 0 near Hall 5. The pavilion features interactive exhibits, the latest Economy Class and Diptyque Business Class amenity kits, bespoke dining ware, and a celebration of PSG’s iconic victories. Guests can unlock exclusive gifts by scanning codes at key touchpoints, deepening their engagement with the airline’s offerings.

Qatar Airways Group Chief Executive Officer, Engr. Badr Mohammed Al-Meer, emphasized the airline’s dedication to innovation and diversity, noting that the Paris Air Show provides a unique opportunity to connect with the global aviation community and showcase products that define the Qatar Airways passenger experience.

The airline’s presence at the Paris Air Show comes on the heels of a record-breaking financial year, with Qatar Airways Group reporting its strongest profits to date—QAR 7.85 billion (US$2.15 billion) for the 2024/25 fiscal year, reflecting its robust growth and leadership in the aviation sector.

With several new offerings yet to be revealed, Qatar Airways’ participation at the Paris Air Show is expected to set new benchmarks in passenger experience, digital innovation, and luxury travel, reinforcing its position as a global aviation leader