The Skytrax 2025 rankings have unveiled the Top 10 Most Improved Airports, showcasing facilities that have successfully transformed their operations and passenger experiences. From Berlin’s remarkable resurgence to Mumbai’s innovative congestion solutions, these airports have tackled specific challenges while enhancing overall travel satisfaction.

Airports often evoke mixed feelings, with some prompting passengers to rush for the next flight, while others create such inviting environments that travelers look forward to their layovers. This year's winners illustrate that even the most daunting aviation hubs can reach new heights through strategic improvements.

1. Berlin Brandenburg Airport (BER)

After enduring a storied history of delays and challenges, Berlin Brandenburg Airport (BER) has risen to prominence as the World’s Most Improved Airport in 2025. Once a cautionary tale, BER has implemented a series of comprehensive upgrades, enhancing passenger services, terminal efficiency, and operational excellence.

Key transformations include:

• Renovated Passenger Flow Systems: Streamlined navigation through the airport.
• Upgraded Security Checkpoints: Faster and more efficient screening.
• Expanded Dining and Retail Options: A diverse range of local and international cuisines.

Moreover, BER has embraced digital innovation, introducing smart navigation and contactless services, while its sustainability initiatives, such as solar panels and improved waste management, make it a model for eco-friendly travel.

2. Almaty International Airport (ALA)

Kazakhstan’s Almaty International Airport (ALA) has earned the second spot through strategic modernization that brings it up to international standards. Significant terminal expansions have created more spacious areas, effectively reducing congestion.

Notable improvements include:

• Advanced Baggage Handling Systems: Lowering lost luggage incidents.
• Upgraded Immigration and Customs Facilities: Quicker processing times.
• Enhanced Lounge Areas: Catering to both business and leisure travelers.

The airport’s expanded connectivity options, with new airlines and routes, position ALA as a vital hub between Europe and Asia.

3. Bangkok Suvarnabhumi Airport (BKK)

Thailand’s Bangkok Suvarnabhumi Airport (BKK) has claimed third place, integrating traditional Thai hospitality with modern technology. The airport has made significant investments to reduce wait times and enhance passenger comfort.

Improvements include:

• Expanded Immigration Facilities: Automated processing for quicker entry.
• Upgraded Terminal Amenities: Featuring local cuisine and cultural elements.
• Enhanced Ground Transportation: Facilitating easier access to the city.

BKK has also addressed passenger comfort with improved air conditioning and seating throughout the terminals.

4. London Gatwick Airport (LGW)

London Gatwick Airport (LGW) ranks fourth, implementing targeted improvements to tackle the challenges of a major European hub. The airport has made strides in technology-driven solutions for better passenger flow.

Key enhancements include:

• Upgraded Check-in Facilities: More self-service options available.
• Enhanced Security Screening: Maintaining safety while improving efficiency.
• Expanded Retail and Dining Options: Catering to diverse passenger needs.

Furthermore, Gatwick has increased accessibility for passengers with mobility challenges, making travel more inclusive.

5. Taiwan Taoyuan Airport (TPE)

Taiwan Taoyuan Airport (TPE) has secured fifth place by embracing innovative approaches to passenger service. The airport maintains a high standard of cleanliness while integrating the latest technology.

Improvements include:

• Smart Terminal Navigation Systems: Helping passengers navigate easily.
• Upgraded Duty-Free Shopping: Competitive pricing and quality.
• Enhanced Food Courts: Offering both international and local cuisine.

TPE has also improved transit facilities, making it an attractive choice for connecting flights.

6. Ulaanbaatar Airport (UBN)

Mongolia’s Ulaanbaatar Airport (UBN) ranks sixth after comprehensive upgrades that modernize the facility. Despite its challenging geographic location, UBN has improved passenger service quality significantly.

Notable upgrades include:

• Modernized Terminal Buildings: Enhanced climate control.
• Efficient Customs and Immigration: Streamlined processes for travelers.
• Improved Ground Services: Faster aircraft turnaround times.

Additionally, UBN has introduced dining options that celebrate Mongolian culture while meeting international standards.

7. Mactan-Cebu Airport (CEB)

The Philippines’ Mactan-Cebu Airport (CEB) has achieved seventh place through strategic enhancements that bolster its position as a gateway to the country’s tourist destinations.

Key improvements include:

• Expanded Terminal Capacity: Accommodating increasing tourist traffic.
• Upgraded Baggage Handling: Reducing wait times for luggage.
• Enhanced Retail Areas: Showcasing local products.

CEB has also improved ground transportation connections, facilitating easier access to popular tourist spots.

8. Punta Cana Airport (PUJ)

Punta Cana Airport (PUJ) in the Dominican Republic ranks eighth, enhancing its reputation as a premier Caribbean hub. The airport focuses on creating an inviting atmosphere from the moment passengers arrive.

Improvements include:

• Upgraded Immigration Facilities: Faster processing for tourists.
• Expanded Duty-Free Shopping: Featuring Caribbean specialties.
• Enhanced Dining Options: Showcasing local Dominican cuisine.

With improved air conditioning and seating areas, PUJ offers better comfort in the tropical climate.

9. Nadi Airport (NAN)

Fiji’s Nadi Airport (NAN) has achieved ninth place, positioning itself as the primary gateway to the South Pacific. The airport invests in upgrades to meet the needs of international tourists.

Notable enhancements include:

• Modernized Check-in Facilities: More efficient processing systems.
• Upgraded Customs Areas: Smoother handling of tourist traffic.
• Enhanced Retail Stores: Featuring Pacific island products.

NAN has also improved transit facilities for passengers connecting to other Pacific destinations.

10. Mumbai Airport (BOM)

India’s Mumbai Airport (BOM) rounds out the top 10 with strategic enhancements addressing the challenges of one of the world’s busiest aviation markets. The airport focuses on reducing congestion while maintaining high safety standards.

Key improvements include:

• Expanded Terminal Facilities: Better passenger flow management.
• Upgraded Retail and Dining Areas: Showcasing Indian culture.
• Enhanced Ground Transportation Connections: Improving city access.

Mumbai Airport has also invested in technology systems that streamline passenger processing, significantly reducing wait times.

Bottom Line

These ten airports exemplify that with dedicated effort and strategic investment, even the most challenging aviation facilities can undergo remarkable transformations. From Berlin’s impressive revival to Mumbai’s solutions for congestion, each airport has effectively enhanced the passenger experience. Next time you find yourself at one of these airports, you might discover that your layover could become an unexpected highlight of your journey.

In a strategic move to broaden its global footprint, Turkish Airlines has submitted a binding offer to acquire a minority stake in the Spanish carrier Air Europa. This potential partnership is part of Turkish Airlines’ ambitious plan to strengthen its presence across Latin America, leveraging Air Europa’s established networks.

According to a statement from Turkish Airlines, the investment aligns with its long-term growth strategy outlined in the airline’s 2033 vision. "Following comprehensive feasibility studies, the investment has been assessed as consistent with our objectives for sustainable value creation," the airline noted.

By joining forces with Air Europa, Turkish Airlines aims to tap into new revenue streams and enhance operational diversity within both passenger and cargo sectors. Air Europa’s robust presence in the Iberian Peninsula and Latin American markets offers Turkish Airlines a strategic gateway to these key regions.

Financial terms of the proposed stake remain undisclosed, leaving industry watchers eager to learn more about the deal’s implications for the competitive landscape in international aviation.

This initiative underscores Turkish Airlines’ commitment to expanding its global reach while deepening its regional engagement across emerging markets.

In a significant legal dispute, British Airways (BA), the UK-based airline, has sued the Massachusetts Port Authority (Massport), the operator of Boston Logan International Airport (BOS), seeking compensation exceeding $290,000. The lawsuit stems from a June 2022 incident in which a British Airways Airbus A380 superjumbo was severely damaged due to malfunctioning ground power equipment at the airport.

The affected aircraft, a nine-year-old Airbus A380 registered G-XLEL, had just completed a transatlantic flight from London Heathrow to Boston on June 8, 2022. Upon arrival, it was assigned a gate where it would normally be connected to the airport's power supply through the jetbridge. However, on this occasion, the jetbridge's power unit was out of service, requiring the use of a mobile Ground Power Unit (GPU) instead.

British Airways alleges that this replacement GPU malfunctioned, causing extensive electrical damage to multiple systems on the aircraft.

This unexpected damage forced British Airways to cancel the aircraft’s return flight to London immediately, stranding hundreds of passengers and crew in Boston. The airline faced complex logistics for repairs, as it lacked local maintenance contracts capable of handling A380 electrical system repairs in Boston. Critical aircraft components were removed and flown back to London for assessment and repair before the aircraft itself was ferried empty to London for further servicing. Consequently, the aircraft was grounded for several weeks.

The aircraft in question was recently returned to service in November 2021 after pandemic-related storage, only to be taken out of operation again due to this incident. British Airways filed the lawsuit exactly three years and one day after the incident, claiming at least $293,000 in damages and associated operational costs. Alongside Massport, the lawsuit also named the manufacturer of the faulty GPU.

While details remain confidential, an out-of-court settlement was reached shortly after the lawsuit was served, bringing the dispute to a close without a public trial.

British Airways currently operates a fleet of 12 Airbus A380 aircraft, with G-XLEL among the newer members, delivered in 2016. The airline is planning an extensive refurbishment program for its A380 fleet, expected to commence later this year. The upgrade will introduce new First Class suites, the latest Club World business class seats, and refreshed World Traveller cabins, reducing total seat capacity to favor a more premium travel experience. The first of these refurbished aircraft is projected to return to service by mid-2026.

This incident underscores the critical importance of reliable airport ground support equipment and highlights the operational challenges airlines face when unexpected technical issues arise far from their maintenance bases. The settlement also reflects the serious financial and logistical implications such equipment failures can have on international air carriers.

Set to take flight in late 2026, Koala Airlines is poised to shake up Australia’s domestic aviation landscape by carving a unique niche outside the duopoly of Qantas and Virgin Australia. Unlike previous entrants that sought to compete head-on, Koala Airlines is crafting a fundamentally different business model focused on sustainability and underserved regional markets.

Led by CEO Bill Astling, a veteran with 45 years’ aviation experience, Koala Airlines is purposefully maintaining a low public profile, a strategic move to avoid giving established rivals a long lead time. The airline has yet to finalize its fleet or official routes but is targeting regional segments from major hubs like Sydney and Melbourne, focusing on connectivity gaps left by bigger players rather than popular trunk routes.

Astling emphasizes Koala is not following the conventional full-service or low-cost carrier molds but aims for a long-term, disciplined approach that learns from the failures of predecessors like Bonza and Rex. Bonza, a budget carrier that collapsed in 2024 after less than two years, faltered due to rapid expansion and route challenges—a fate Koala is determined to avoid by focusing on sustainable growth rather than market share frenzy.

Koala Airlines also brings innovative plans including its “Koala Tech” platform integrating automation and AI to enhance operations and passenger experience. It promises novel policies like holding fare payments in trust to rebuild traveler confidence, signaling a commitment to customer trust and industry innovation.

While Koala Airlines’ investors remain undisclosed, the airline insists that backing comes from aviation-savvy sources and that the company’s cautious but steady build-up reflects lessons learned from recent industry volatility. Experts acknowledge the steep challenges in Australia’s saturated domestic market but note Koala’s differentiated strategy and sustainability focus could carve a viable path—if supported by strong financial foundations and measured execution.

With a heritage link through its 2019 acquisition of Desert Air Safaris, which operated charter and air tours across Australia and the Pacific for over 50 years, Koala Airlines begins its journey not as a start-from-scratch newcomer but as a carefully positioned player ready to reshape Australian aviation in a new, strategic way.

In sum, Koala Airlines aims to be more than just another low-cost entrant; it is positioning itself as an innovative, sustainable, and regionally focused carrier set to begin operations by late 2026, bringing fresh competition and potentially new standards to Australia’s skies.

Philippine Airlines (PAL), the nation’s flag carrier, has soared to new heights as it was named the second best airline in Southeast Asia according to the 2025 Flyers’ Choice Awards by AirlineRatings.com. This achievement adds to PAL’s growing list of accolades, underscoring its rising popularity among travelers in the region.

Ranked just behind Singapore Airlines — a global aviation leader — PAL secured the runner-up spot as the most preferred airline in Southeast Asia. Malaysia Airlines rounded out the top three, capturing third place. What makes PAL’s ranking especially meaningful is that it stems directly from passenger votes, reflecting genuine traveler satisfaction rather than expert panels alone.

PAL President Richard Nuttall expressed gratitude for the recognition, highlighting that the Flyers’ Choice Awards are unique in being based solely on traveler feedback. “This honor reflects the trust and satisfaction that all of us in PAL strive to earn from passengers by delivering friendly service, an unwavering focus on safety and reliability, and genuine care that comes from the heart,” Nuttall said.

Unlike other AirlineRatings.com awards judged by aviation experts on safety and operational performance, the Flyers’ Choice Awards provide a snapshot of which carriers resonate most strongly with passengers on a personal level.

This latest accolade follows PAL’s recent recognition by Campaign Asia, which placed the airline as the best travel brand in the Philippines and second best in Southeast Asia. PAL outperformed other major names such as Cebu Pacific, Klook, and Emirates—highlighting its strong brand presence in the competitive travel market.

Adding to its impressive track record, PAL has frequently ranked among the most punctual airlines in Asia and the Pacific. Citing data from aviation analyst Cirium, PAL earned the title of the most on-time airline in the region as recently as April, boasting an 86.07% punctuality rate.

PAL’s success is also being fueled by a fleet modernization drive. The airline is set to receive its first Airbus A350-1000 by year’s end, greatly enhancing its long-haul capabilities. In addition, October will see the arrival of the first of 18 retrofitted A321ceos, featuring upgraded cabin interiors and improved in-flight entertainment to elevate passenger comfort and experience.

With its sights set on innovation and excellence, Philippine Airlines continues to win the hearts of travelers, proving it is more than just a carrier — it’s a beloved symbol of Filipino pride in the skies.

Turkish Airlines is close to securing a significant investment in the financially troubled Spanish carrier Air Europa, positioning itself as the leading bidder amid recent withdrawals by other major aviation groups. According to reports by Spanish newspaper El Español and aviation news sources, Turkish Airlines is advancing rapidly in negotiations with Air Europa’s parent company, Globalia, with a deal possibly imminent. The stake discussed is believed to be around 25%, which would infuse approximately EUR 240 million (USD 275 million) of fresh capital into Air Europa.

Air Europa, owned 80% by Globalia and 20% by International Airlines Group (IAG), has attracted interest from various European giants, including Lufthansa and Air France-KLM. However, Air France-KLM has formally withdrawn from the bidding process, citing an inability to reach agreement with Globalia, although it continues its operational partnership with Air Europa as a fellow SkyTeam member.

Lufthansa CEO Carsten Spohr confirmed ongoing but challenging talks, describing the acquisition as “very difficult to get... to succeed.” Lufthansa has also ended its bid recently, leaving Turkish Airlines as the sole known contender.

The Turkish investment bid is strategic, enabling access to Madrid’s hub—Air Europa’s base—which offers valuable routes across Europe, Latin America, and transatlantic connections. This move aligns with Turkish Airlines’ ambition to bolster its European footprint and extend reach to Latin American destinations such as Miami, Buenos Aires, and São Paulo.

Analysts view the investment as a high-risk, high-reward opportunity given Air Europa’s precarious financials, including a looming repayment of EUR 475 million (USD 550 million) in pandemic-era government loans, alongside regulatory and operational uncertainties.

In parallel to seeking outside investment, Air Europa is negotiating a new loan worth about EUR 140 million (USD 160 million) with major Spanish banks to support its capital needs and manage its debt burden. The fresh capital from the potential Turkish Airlines stake combined with credit lines is seen as critical for stabilizing the airline’s finances.

While Turkish Airlines and Globalia have declined to comment publicly, these developments signal a potential significant shift in European aviation cross-border consolidation. If successful, Turkish Airlines would become a strategic partner in reorganizing Air Europa’s future, leveraging Madrid’s key geographic position to enhance connectivity across multiple continents.